serviceMob, Inc.

serviceMob is a customer service analytics platform that provides performance metrics to front-line agents, front-office executives, and everyone in between. Our analytical capabilities allow customer service to gain valuable insight into their operation, helping them identify areas in which they can improve. serviceMob’s analytics take the complexity out of customer service oeprating by unifying data from the multitude of software and technologies utilized in customer service and housing in a one-stop-shop for performance management. Users of our platform achieve significant results in cost optimization, revenue retention, and higher customer satisfaction.

Founded and operated by Stephen Gillis, DMSB’20.